Green Deal Loans: Mis-selling

What steps his Department is taking to support people who were mis-sold a green deal loan more than six years ago.

The hon. Lady will be aware that too many people have suffered from mis-selling by a small number of green deal providers. We are doing all we can to provide redress where appropriate, as enabled by the green deal regulations.

If someone is mis-sold something, there is a six-year time bar for redress, unless they were not aware of it at the time, in which case they have three more years from when they became aware. There are a significant number of victims of green deal mis-selling, many of whom were very elderly and thought they must have misunderstood, but they did not; they were duped. Why are they, after all they have been through, being denied that extra three-year rule and access to justice?

It is correct that a complaint must be made within six years of the date of the breach, as we would expect mis-selling to become evident within six years, but we have to take everything, as the hon. Lady knows, on a case-by-case basis. We will explore the relevant facts of each case, and then we can work out whether an eligible complaint can be made within the relevant timeframe. I am very happy to meet her to discuss cases individually as they arise.