216A: After Clause 39, insert the following new Clause—
“Retail crime: deterrent action by shopkeepers(1) Where shopkeepers or retail outlets of any kind have obtained video or photographic evidence of theft of goods from their shop or store and the alleged thief has not been caught at the time, then they may—(a) a. circulate that photographic evidence to—(i) any other retailers they consider appropriate,(ii) their Head Offices or security control centres,(iii) any organisations engaged by them in deterring shop theft or arresting thieves, and(iv) any trade body or publication which is relevant to their business;(b) publish the photographs prominently in their stores or shops;(c) publish the videos and or photographs on social media.(2) Where shopkeepers or retail outlets of any kind have obtained video or photographic evidence of theft of goods from their shop or store and the alleged thief has not been caught at the time then they must—(a) retain securely the original or hard copy of the evidence which must be time and date stamped;(b) ensure that the evidence is not edited in any way;(c) send a digital copy of the evidence to the appropriate police force as soon as reasonably practical, but they may collate that and any other occurrences and send them as a bundle; (d) supply information about the nature and value of the goods they believe were stolen;(e) store any other evidence relating to the alleged theft including any eye witness accounts.(3) When the police receive any evidence or information under subsection (2)(c) and (d) they must undertake the following steps—(a) log and record all the evidence they received;(b) do a facial check on the Police National Database;(c) do a check on the passport and immigration databases;(d) check the photos, videos and reports received against any other reports to see if there is a pattern or repeat thieving.(4) When it seems to the police that—(a) there are other similar examples of the person stealing from shops,(b) there is a pattern of offending,(c) the alleged thief is acting in concert with others, and(d) there is evidence that that shop or retail outlet is regularly targeted,the police must initiate a full investigation with an objective of arresting the thief or thieves and bringing them to trial.(5) Where a person accused of being a shop thief has had information published under subsection (1) and it is later proven that the person was innocent or a photograph of the wrong person was published, then that person is entitled to compensation by the shop or retail outlet which published it.(6) The compensation under subsection (5) is £300 per day for each day that the information was wrongly published.(7) The Secretary of State may by regulations amend any of the provisions of this section.”Member's explanatory statement
There has been a rise in theft from shops and complaints from store owners that the police are not doing enough to stop it. These provisions aim to deter shop thieves and make it easier for the police to take action because the shop owners will have provided sufficiently reliable video and other evidence to justify full investigations and prosecutions.
My Lords, as well as moving my Amendment 216A, I shall speak to my Amendments 216B and 216C. These are three large proposed new clauses, and I assure the Committee that I will not be speaking to any other groups of amendments tonight.
Why have I tabled these when there are already laws on shoplifting? I am doing it because theft from shops is now completely out of control, and we need new laws, powers and penalties. The first thing which has to change is the terminology. I disagree with my noble friends and the Minister in the last discussion calling it “shoplifting”, since this diminishes the enormity of the criminal rackets now operating. It sounds rather like the legitimate “grab and go” takeaway food we see in shops, although I assume people are supposed to pay for it before they go. This is not shoplifting; it is shop theft, with some organised on a massive scale as conspiracy to steal.
My amendments address the concerns of the British Retail Consortium following its annual survey published in January this year. It showed that losses from customer theft reached a record £2.2 billion in 2023-24 and that we have record crime levels, despite retailers spending £1.8 billion on prevention. That is a total cost of £4 billion. Retailers want the police to take retail crime more seriously, improve response times, use technology and data sharing to target prolific and organised offenders, and ensure that those responsible are brought to justice.
Key actions retailers advocate for include improved police attendance. Retailers want police to prioritise attending incidents, especially when an offender has been detained by staff, violence has been used or key evidence such as forensics need immediate attention and collection.
Retailers want effective investigations. They ask for all reasonable lines of inquiry to be pursued, including collecting and using CCTV footage, eyewitness statements and forensic evidence to identify and prosecute offenders.
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I asked the guard what he was playing at, and he said they were trained not to intervene and that he just had to let them get away with it. Why should the innocent public pay for useless dodos who are told by the shops just to ignore shop thieves? My proposed new clause would make a difference, giving them the security to arrest and detain, provided they complied with all my provisions to do it properly and legitimately.
Finally, I turn to conspiracy to steal, and to steal a lot. We are talking here about organised crime gangs. Bicester Village Outlet was and still is a favourite target for organised criminal theft gangs. Thames Valley Police has had some success, but it is a constant battle.
I congratulate the Home Office on increasing funding for Operation Opal, which has had considerable success in tackling organised crime in shops. It is no surprise that the majority are eastern European-run gangs, bringing in women illegally as prostitutes and filling the van on the way back home with high-value stolen goods.
Opal has identified 23 highly organised gangs with over 200 professional and violent criminals operating. One Romanian thief called Dima was caught with £60,000 worth of goods stolen from Boots. Perhaps he was the guy I chased—but I think not, this was down in Pontypridd. He got four years as an individual thief. However, he was part of an organised gang. My proposed new clause would have permitted a sentence of up to 10 years where five or more persons were acting in concert or conspiracy.
We cannot wipe out organised and massive crime gangs thieving from our shops with the current law on shoplifting and shoplifting penalties, when we have real, massive shop theft. Big crime deserves big sentences.
In conclusion, I know that the Government want to do more to tackle shop crime, and I am pleased at the steps they are taking, and the steps the previous Government took, to tackle shop crime and violence against shop workers. I support all of that, but we need to go further. Shop theft is absolutely massive, and it is way out of control. That is not the fault of the Government. Only exemplary measures, as in my proposed new clauses, have a hope of slowing it down and possibly reducing it. I beg to move.
My Lords, I will not detain the House very long. I speak as somebody who for most of their adult life was a retailer, until the good people of the Uxbridge constituency sent me into the other place—but I continued to be a retailer, behind the counter and also having to deal with putative shoplifters.
I fully support what my noble friend Lord Blencathra is putting forward. He put it very well: “shoplifting” makes it sound not so important; “shop theft” is important and has to be tackled. The measures to support retail staff are very welcome. Shop theft is very frightening for staff, who are very often younger people or women. When they see people stealing, they often do not know what to do. If they knew they had some back-up, it would be of great reassurance. With that, I will sit down and hear what the Minister has to say.
My Lords, the amendments in this group, tabled by the noble Lord, Lord Blencathra, put forward a number of alternative approaches to reduce shoplifting. However, they fail to address practical realities and risk creating more issues than they resolve.
The proposal in Amendment 216A would allow shopkeepers to circulate photographic evidence of suspects, including on social media. This raises significant questions about privacy and misidentification. If the accused turns out to be innocent, the shop must pay compensation, but this is fundamentally unworkable and could cause serious harm to innocent people, damaging reputations in ways that money cannot fix.
The noble Lord himself said that this is likely to be able to be worked only in large stores rather than small shops, but the shops most affected by theft are small businesses run by one or two people. Shopkeepers in my area are busy enough running their shops without spending hours reviewing camera footage, creating digital copies and ensuring timestamps.
Clarifying the arrest powers of security staff, as proposed in Amendment 216B, may seem helpful, but increasing their authority to arrest and detain risks misuse and legal challenge. Security staff do not have the same training or accountability as police officers, increasing the chance of wrongful or disproportionate arrest. Video evidence and procedural protections are helpful but not adequate substitutes for professional policing standards.
Finally, Amendment 216C proposes a new offence of conspiracy to commit theft. The noble Lord is right to point to the growing involvement of organised crime. The police have said that international criminals are targeting UK shops in what a Co-op boss describes as “organised looting”. However, I disagree with the noble Lord in respect to the solution he proposes. It seems likely to disproportionately target those committing relatively minor thefts, potentially imposing severe sentences on them of up to 10 years, while doing little to address those orchestrating and controlling those criminal activities.
My Lords, I strongly support the intention behind the amendments tabled by my noble friend Lord Blencathra. He is absolutely right to refer to it as theft. It is theft, under Section 1 of the Theft Act 1968. He is right that there is no such offence as shoplifting.
We have all heard the same stories from businesses, large and small: prolific offenders walking out with hundreds of pounds of stock in broad daylight; staff frightened or, in many cases, not allowed to intervene; police too stretched to attend; and, time and again, the same individuals returning to commit offence after offence because they believe, with some justification, that nothing will happen to them.
My noble friend’s first amendment in this group deals with the ability to share clear evidence of theft with those who need to see it. At present, retailers might be reluctant or legally uncertain about whether they can circulate images of offenders, even to neighbouring stores, to their own head office or to crime reduction bodies. Yet, these are precisely the channels that allow patterns of offending to be identified and prolific offenders to be caught.
The amendments set out a lawful, proportionate system. Images can be shared where a theft has occurred, provided the originals are preserved, time-stamped, unedited and sent to the police. This ensures the integrity of evidence and prevents misuse. Importantly, it provides a remedy and compensation if a photograph of the wrong individual is mistakenly published. My only concern here is that being required to pay £300 per day in compensation might deter the shop owner from circulating the evidence.
I am particularly supportive of Amendment 216B. We know that a number of retailers have told their staff to not intervene when they see a person shoplifting. This has led to numerous instances of brazen theft, whereby people walk into a shop, grab armfuls of products and walk out in full sight of security guards and staff. Such scenes make a mockery of law and order. The amendment permits the lawful detention of suspected thieves by trained security staff. Shopkeepers should not have to look on helplessly while brazen thieves simply walk out of the store. What my noble friend proposes is eminently sensible: properly trained staff equipped with body-worn cameras, using only minimum force, operating under strict rules and with constant video recording. This is not a free-for-all; it is the opposite. It is a controlled, transparent, safeguarded process that both protects the rights of suspects and gives retailers the ability to intervene proportionately when theft is happening before their eyes.
My Lords, I begin by, in part, sharing the aspirations of the noble Lord, Lord Blencathra. I agree with him. It is not shoplifting; it is shop theft. I agree with the noble Lord, Lord Davies, on that same point. When I began my working career 45 years ago after university with the Co-op on a management training course, we called it “leakage”. I found that term offensive then, and I find it offensive now. It is shop theft. So I agree with him that there needs to be an effort made by the Government to tackle this issue.
In response to the noble Baroness, Lady Doocey, the Home Office is working with police representatives through the National Police Chiefs’ Council to make it easier for retailers to report crime. The current Policing Minister and the previous Policing Minister are now both supporting a Tackling Retail Crime Together strategy launched by the chief constables and industry. We had a summer of action on shop theft, which involved visible policing on the streets and targeting hotspot areas.
This winter, the Home Secretary plans for police forces across England and Wales to partner with local businesses, local councils and police and crime commissioners to target shop theft and anti-social behaviour during the peak retail season. There are plans to put 13,000 extra boots on the ground, from neighbourhood policing through to special constables and PCSOs. The measures in Clause 39, which we debated earlier, try to raise the level of importance of shop theft. As a Government, we recognise that we want to take action on that.
Where I disagree with the noble Lord is on some of these proposals. However, like the noble Lord, Lord Randall, who, again, has great experience of the retail world, I take the issue of shop theft extremely seriously. Probably like him, I am one of the few people in the Chamber tonight who have apprehended a shoplifter and reported them to the police, along with the manager of the shop, and I have been present at the shop theft interview as part of my duties. It was shop theft then and it is shop theft now, and it should not be tolerated, whatever the level of that shop theft.
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The noble Lord’s Amendment 216B relates to the powers of shop security staff to arrest and detain persons suspected of shop theft under Section 24A of the Police and Criminal Evidence Act 1984. That already allows any person, including a security guard, to make a citizen’s arrest of anyone they have reasonable grounds to suspect has committed or is in the process of committing an indictable offence. The power of arrest is subject to certain necessary criteria but essentially, that power of arrest, in addition to Section 3 of the Criminal Law Act 1967, allows also for reasonable force in the prevention of crime or effecting or assisting a lawful arrest.
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Retailers want the targeting of prolific offenders. They want a proactive approach to identify and focus resources on the small number of repeat offenders responsible for a disproportionate amount of crime. This includes using criminal behaviour orders and, for serious cases, electronic monitoring.
Retailers want better data sharing and intelligence. Businesses are keen to share data and intelligence through partnerships and platforms, such as Project Pegasus and the Disc system, to help police forces build a national picture of organised crime groups and link up crimes for unknown offenders across different locations.
Retailers want easier and consistent reporting, with a streamlined, consistent and easy way to report all incidents, as underreporting due to complex systems and a perceived lack of police response is a major issue.
Retailers also want visible deterrence. They support “hot spot patrolling” and high-visibility policing in high-crime locations to deter potential thieves and provide reassurance to staff and customers.
Retailers want tougher sentencing and legal measures. The industry advocates for a robust judicial response, including the introduction of specific laws such as a stand-alone offence of assaulting a retail worker—which I am pleased to see we are going to have—to signal that these crimes are unacceptable and will not go unpunished.
Finally, retailers want collaboration. Overall, shops want stronger collaboration between the police, the criminal justice system and businesses to address the root causes of offending and ensure that staff are supported in providing evidence and attending court.
I am arrogant enough to say that my proposed new clauses address all these concerns and are related. The first would give shopkeepers and retail outlets the powers to deter shop thieves. The second would give powers to arrest and detain them. The third would tackle organised shop theft as conspiracy.
Let me explain my proposed new clause described in Amendment 216A. The Information Commissioner’s Office has suggested that it is inappropriate to publish photos of known thieves because it may infringe their data protection rights. What nonsense—it is a great deterrent, and my subsections (5) and (6) would provide for compensation if a shop makes a mistake and publishes the wrong photograph. Retailers such as M&S, Boots, Morrisons and Greggs are now contributing data, including photos and CCTV footage, of repeat offenders to a national database which is shared with the police and used internally by security staff—for example, on “Banned” boards in staff-only areas— to prevent entry. That is a compliant method which seeks to get round, or comply with, the Information Commissioner’s guidance.
The other thing shops must do—and I suggest they will do—is make it easy for the police to prosecute. The police will naturally not respond to a phone call that says that some anonymous bloke stole from a shop and made a getaway and they do not know who it is; I would not respond to that myself. However, if the shops keep all photographic and video evidence—although it will be digital these days—timed and dated and of court evidential quality, with statements from the observers, then the police will think it worth while to investigate; at least, they will have no reason not to do so. Following on from that, my proposed new clause says that, if the retailers have done all these things and have good evidence which has a good chance of catching and convicting thieves, then the police must take investigative action along the lines in my subsections (3) and (4). I submit that these measures will lead not only to more just convictions but also to deterrence.
My proposed new clause described in Amendment 216B moves on from deterrence to detention. Retail outlets must have the power to arrest and detain suspects under proper controls, but very few now do so because they are afraid of the consequences of getting it wrong. Even when they get it right, criminals will sue for wrongful arrest or excessive force, no matter how untrue that is. My proposed new clause sets out powers for shops to arrest and detain shop thieves, but with very strict conditions as set out in subsection (2). I will not go through all of them, but they are tough conditions on shops and security guards which guarantee that evidence is retained, and the rights of the suspect are properly guaranteed, just the same as if he or she had been arrested and detained by the most woke police force in the country.
The security staff must be properly trained, use minimal necessary force and wear cameras all the time to capture the action. When a suspect is detained in a secure room, it must be covered by cameras at all times and they must be told why they have been arrested. There must be no intimate body searches and there must be female security staff for female suspects, et cetera. It is of prime importance that the police must be called as soon as possible.
When the shop has complied with all those requirements, the police must then respond and do their duty. If the shop has done a gold-plated job of collecting the evidence and handling the suspect properly, then the police must take their responsibility seriously and there would be no question of releasing the suspect on the spot. Of course, they can release or charge them when they have reviewed the evidence at the police station and interviewed the suspect.
Noble Lords may point out that this regime may be perfect for the big retailers and big shops but will not work for the corner shops and smaller retailers. I accept that, but it is highly likely that individuals who steal from small shops will also steal from large multiples, as the type of store selected often depends on the specific motivation and perceived opportunity of the thief rather than a strict adherence to only one type. Ultimately, shop-thieves tend to be generalists in terms of store format, seeking out environments with low security and high opportunity. Large multiples often have more security resources, such as CCTV and security guards, but their sheer size and high footfall can also make them easier targets in certain areas. Small shops may have less sophisticated security, making them a target for burglars or opportunistic thieves, but owners often know their “regulars”, which can act as a deterrent for some. We have got to remove the fear of shops and staff doing their own arrests, and that means professionalising their arresting and detention regime and then empowering them.
A few weeks ago, I was in the large Boots down at Cardinal Place in Victoria when I saw a guy in a hoodie come in. He went to a cosmetics shelf, opened a carrier bag and was scooping the shelf contents into it. He then started to go out. I started shouting, “Stop that guy. He is thieving. Stop him! Stop him!” and I charged after him in my chair. He began to run, so I powered up to warp speed but lost him when he went down into the Underground. I went back into Boots, sought out the one and only person on duty and said, “Call the manager. Look at the video tapes”. The response was that there was nothing they could do and there was no point in interfering, as it was just one of those things.
That is not good enough and we are all paying the price through the increased cost of goods to cover theft losses. I might even go so far as to say that Sycamore Partners, the private equity firm that owns Boots, has possibly decided that it can make more profit from letting people steal things than employing enough staff to stop them stealing in the first place. I only surmise; I do not know that for a fact.
Some 10 minutes later, when I was in M&S, an American woman rushed up to me and said she had chased the man who had stolen my shopping, but she had lost him in the Underground. I explained that it was not my shopping but thanked a United States tourist for trying to do what no Brit in the area had tried to.
I am no Mr Jenrick, waging a one-man fight against criminals in London, but a few months ago I was in a small retail outlet in a large supermarket, only a few hundred yards from here, where I saw a man stuffing his jacket pockets full of things, a few yards away from a security guard. I shouted to the guard that someone was thieving. The guy gave me a mouthful of abuse and then walked past the guard, giving him two fingers.
Shoplifting is undoubtedly out of control, and a new direction is desperately needed. The Liberal Democrats believe the current epidemic is the result of years of ineffective police resourcing, which has left local forces overstretched, underresourced and unable to focus on solving crimes such as shoplifting—I stress the words “unable to” rather than “unwilling to”. We want to see a return to genuine neighbourhood policing, with more police visibility and a staffed police counter in every community. That is why I have tabled Amendments 429 and 430 later on in the Bill.
The amendment also places obligations on the police when they are called. They must attend promptly, take custody of the suspect, secure the evidence and make decisions based on a full review, not a hurried assessment at the store door. This is entirely right. Retail staff are repeatedly told to detain no one because the police will not come. The amendment would send the opposite message. When retailers correctly do their part, the police must do theirs.
Finally, Amendment 216C addresses a growing and deeply troubling phenomenon, whereby organised gangs loot shops, raid entire streets or retail parks and steal thousands of pounds-worth of goods. These are not opportunists; they are organised criminals. Yet, the system too often charges them with individual, low-value thefts rather than with conspiracy or organised crime offences. The amendment establishes that, where there is reliable evidence of at least 10 thefts involving two or more individuals, a full investigation with conspiracy charges must be instigated where appropriate. The sentencing framework my noble friend proposes is proportionate and targeted: higher penalties for organised groups of five or more and the automatic confiscation of vehicles or property used in the crime. These are necessary deterrents: the current penalties are not.
Taken together, these amendments represent a robust but balanced response to an urgent and worsening problem. They support shopkeepers, empower security staff and assist the police with the collection of evidence.
On the measures the noble Lord, Lord Blencathra, brings forward, such as Amendment 216A, which seeks to enable deterrent actions by shopkeepers through the use of video or photographic evidence, it is important that we have evidence such as that supplied by CCTV. Widespread introduction and publication, which is one of the objectives of the noble Lord’s amendment, would meet the objectives of the noble Baroness, Lady Doocey. However, it would potentially impinge on the rights of individuals, who may or may not be guilty, and could well incite vigilante action and undermine the fundamental presumption of “innocent until proven guilty”. I have no objection to CCTV, but the noble Lord needs to be careful with that, which is the reason why I cannot support the amendment.
Before I move on to the noble Lord’s other amendments, let me say that I appreciated his support for Operation Opal. Retailers are able to refer cases of organised retail crime to Operation Opal, and the national police acquisitive crime intelligence unit then investigates. It is unnecessary to specify that in the legislation because it is an operational issue, but again, it shows the importance we place on the issue of shop theft.