I have set Companies House the following targets for the year 2026-27.
Companies House will continue to score above average for the public sector, in the UK customer satisfaction index.
Digital services are available for a minimum of 99.5% of the time.
All incoming calls to our contact centre wait for no longer than five minutes in the call queue, on average.
Using the registrar’s powers, Companies House will take at least 225,000 actions to tackle abuse and improve the integrity of the register.
By the end of the financial year, all companies will have met identity verification requirements linked to their confirmation statement or be on an appropriate pathway to compliance or enforcement action.
Deliver 4% efficiency, in comparison to 2025-26 controllable spend.
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