My noble Friend the Parliamentary Under-Secretary of State for Business, Energy and Corporate Responsibility (Lord Callanan) has today made the following statement:
I have set Companies House the following targets for the year 2022-23:
Register of Overseas Entities
Introduce a Register of Overseas Entities: contributing towards the fight against economic crime.
Complete and up to date data
The 97% of companies on the register have filed a confirmation statement: high levels of compliance are essential to ensure the register holds timely and accurate data.
Digital service availability
Digital services are available for a minimum of 99.9% of the time: Very high service availability enables our customers to use our services when they need to, inspiring customer confidence and supporting high satisfaction levels.
Customer satisfaction
We will be in the top 20% of public sector organisations for customer satisfaction: high levels of customer satisfaction will demonstrate we are meeting customer expectations and will further build reputation as a centre of excellence.
Diversity
We will increase the number of staff recruited to Companies House from under-represented groups by 10%: increased diversity will help Companies House be more representative of its customer base and help it to be a more interesting and desirable employer, thus increasing the talent pools to which we have access.
Delivering value
We will manage expenditure set out within budgetary limits: delivering the priorities defined in corporate targets whilst keeping expenditure within delegated limits ensures public value is maintained.
[HCWS219]