I have set Companies House the following measures for the year 2025 to 2026:
82% of customers are satisfied with Companies House.
All incoming calls into our contact centre wait for no longer than five minutes in the call queues, on average.
Digital services are available for a minimum of 99.5% of the time.
Deliver 4% efficiency, in comparison to 2024-25.
We will use our new powers to enforce the registrars’ objectives by taking action in relation to 150,000 companies.
Implement compulsory identity verification for all new directors and people of significant control and begin the transition period for existing directors and PSCs during the second half of the financial year. We will publish quarterly performance information, commencing from the mandatory period on both the number and the percentage of appointments that comply with identity verification.
[HCWS701]