Capture Redress

I am today delivering on the Government’s commitment to provide an update on the form, scope and eligibility criteria of the redress scheme for postmasters negatively affected by the Capture software.

This follows the Government accepting the findings of the independent investigation by Kroll Associates, which concluded that there was a reasonable likelihood that Capture could have created financial shortfalls for postmasters.

Over the past months, we have been working with stakeholders, including postmasters, the Horizon Compensation Advisory Board, the National Federation of SubPostmasters, and others to develop a fair and sound approach to redress. In doing so, we have drawn on lessons from other Government schemes to ensure that this one delivers timely, accessible support, recognising both financial losses and wider personal impact.

Unlike the Horizon schemes, Capture presents a different set of challenges due to time elapsed and a lack of documentation that still exists. To accommodate this, the scheme is being designed to provide a practical and fair way to recognise harm, even where records are limited.

The scheme has two clear stages to make the process as simple as possible: first, an eligibility review to confirm who can access redress; and secondly, a panel review to ensure that each claim is independently assessed.

To be eligible for redress, claimants must demonstrate that they:

were a postmaster between 1992 and 2000;

used the Capture system in their branch; and

suffered a financial shortfall related to a Capture software error.

Eligibility will be determined based on the claimant’s statement and available supporting documents. We will also work with the Post Office to source any additional information where it exists. The scheme will also accept applications from relatives of deceased postmasters or those who need additional support.

All claims will undergo an initial eligibility review by trained caseworkers. In recognition of the time many postmasters have already spent waiting for resolution, those deemed eligible will promptly receive a preliminary payment. This ensures early acknowledgement of loss, ahead of a further assessment by an independent panel.

The panel will take a holistic view of each claim, including assessing the credibility and strength of evidence provided.

Claims will be assessed on the balance of probabilities, using a guided scoring and banding model that reflects both financial and non-financial loss. This allows consistency in awards, while remaining flexible and fair—an approach informed by other Government schemes, such as the infected blood compensation scheme.

The panel will recommend an appropriate payment for each eligible claimant. Claimants will also have the right to appeal the panel’s recommendation in certain circumstances, in line with similar redress schemes.

To ensure impartiality, the panel will operate entirely independently of Government and will be composed of experts across relevant fields.

This scheme is specifically for those without a criminal conviction related to Capture. For those who may have criminal convictions related to Capture, the appropriate route is through the Criminal Cases Review Commission or its Scottish equivalent. The Government remain committed to supporting the CCRC in its ongoing investigations. If any convictions related to Capture are identified and overturned, we are committed to ensuring that appropriate redress is provided for those affected.

As this approach departs from the structure of existing Horizon redress schemes, we want to ensure it is fair, proportionate and accessible. To support this, we will launch with a phased roll-out for an initial 150 claimants. Lessons from this first phase will inform any refinements needed ahead of wider roll-out.

We expect the scheme to open for applications in autumn 2025. Over the coming months, we will finalise guidance and publish further details on applying. We urge those who believe they are eligible to begin searching for evidence that they may hold and to prepare their case for once applications open.

We remain committed to delivering swift and fair redress —recognising the enduring hardship, and the need for a trusted, transparent process ensuring that those affected by the Capture system receive what they deserve

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