Bus Services (No. 2) Bill [HL]

Committee (2nd Day)

Clause 11: Direct award of contracts to incumbent operators

Amendment 11

11: Clause 11, page 8, line 2, at end insert— “(1A) A franchising authority may not make a direct award of a public service contract under this regulation until it has conducted an evaluation of the operator’s previous performance in meeting accessibility targets, including specific improvements to service accessibility for disabled passengers.”Member's explanatory statement This amendment ensures that franchising authorities evaluate the incumbent operator’s past performance on accessibility metrics, including improvements for disabled passengers, before granting a direct award.

I call the noble Lord, Lord Moylan.

Hear, hear!

Despite that enthusiastic welcome, and despite the fact that it is normally a great privilege to speak first to any group of amendments being debated in Committee, I am fairly inadequate in opening this group, given that many noble Lords who wish to speak have direct experience of issues to do with disability and access to the transport system. Consequently, if noble Lords do not object, I intend to speak briefly to the two amendments in this group in my name, and I will then take the opportunity to respond later to remarks made by others who have amendments in this group.

Amendment 11 is about a condition that we propose should be placed on a local transport authority before making a direct award of a franchise, which it is allowed to do under the Bill. The direct award means that there will be no competition, no tendering of the franchise: it will be given to an incumbent operator, and perhaps even to an in-house bus company set up for the purpose, but without competition. There is considerable anxiety and concern about this proposal in the commercial sector generally, because of its non-competitive character. Our suggestion is that, where there is an incumbent operator whose services you can examine and there is a proposal to make a direct award, at the very least, there should be an additional condition whereby an evaluation has to be made of the services it provides to people who are disabled, of the need for accessibility targets, and of what specific improvements it might make to its existing services to meet accessibility targets. I very much hope that the Government will accept the amendment or look at something very similar to it. I look forward to hearing what they have to say.

Amendment 42 is also related to accessibility and fits into the broader picture of demand-responsive transport. When I said on Second Reading that the Bill has an old-fashioned, nostalgic air reminiscent of the Attlee Government, I instanced that it seemed to make no reference to demand-responsive transport, which many people feel is at least one of the ways we could provide a public transport network, especially in less populated areas. The Minister seemed to be affronted and said, in effect, that the Bill was full of references to demand-responsive transport. I could not find any, so I am trying to sneak at least one in here. The amendment says that the guidance the Government expect to issue under the Bill on bus infrastructure, stopping infrastructure, stops and so on should at least look at demand-responsive bus services in meeting the needs of disabled bus users. I hope the Government will accept that argument, although I fully take the view that a larger rewriting of the Bill is required not simply on accessibility but to give it that reference to demand-responsive transport that the Minister thinks is there but I think is absent.

My Lords, it is a pleasure to follow my noble friend Lord Moylan. I will speak to Amendments 35 to 39, 43, 45A and 79A, in my name. I thank the noble Lords who have countersigned my amendments. I also support all the amendments in the name of my friend, the noble Baroness, Lady Brinton, and have signed them to that effect, but will leave their introduction to her in due course.

Amendments 35 to 39 are on floating bus stops. It seems only right and proper to start by answering the question, “What are floating bus stops?” In essence, where a blind person, wheelchair user or, in fact, anybody has to cross a cycle lane that is part of the pavement to get to the bus, or has to cross part of the carriageway to get to an island representing a bus stop some way into that carriageway, those are floating bus stops. In reality, they are dangerous and discriminatory—a disaster for inclusion and accessibility, not just for blind people, wheelchair users and disabled people but for all users: parents with toddlers in pushchairs and prams, older people and younger people. In fact, anyone who crosses a live cycle lane takes their life in their hands, with not just pedal cycles but e-bikes and delivery bikes going in both directions, often at speeds of 20 mph and above.

So-called floating bus stops were born to fail, built to fail and bound to fail. Why? Tragically, they are predicated on a simplistic solution to a relatively complex issue. They fail on “inclusive by design”, on “nothing about us, without us” and on any concept of accessibility for all road users.

My amendments suggest that the Bill include the concept of inclusive by design. Without it, how can we have anything in this country that is worthy of the title “public transport”? If we continue to have floating bus stops, we will have transport for some of the people some of the time, which is transport for some of the people none of the time. That cannot be the society, communities and transport system we want in 21st-century Britain.

My Lords, it is a pleasure to have members of the National Federation of the Blind of the UK with us today. I am going to speak to my amendments in this group, Amendments 40, 56 and 57, and I will take them in reverse order because it means that we are dealing with the overarching issues and coming down to more detailed points.

First, I thank the Minister for meeting me and discussing the amendments that I submitted for Committee last week and I thank the noble Lord, Lord Moylan, for his two amendments. The only comment I would make on Amendment 11 is that I think it would work only if many of the other amendments about data are also accepted, because the one thing we know we do not have is data about bus services. On the amendment on cost-effective alternatives and ensuring demand-led bus services, many disabled passengers would say that some of the demand-led services available with rail replacement leave a lot to be desired. I have suddenly discovered that there is a rail replacement at 7 pm on a Saturday evening and that there is no wheelchair taxi available within 100 miles to get me somewhere, so I have had to stay the night. The problem about a community having a franchising authority using only demand-led responses, important as they are, is that most disabled people just want to use the ordinary bus service like everybody else.

It is therefore a great pleasure to follow the noble Lord, Lord Holmes, and to support his amendments, which set out a number of mechanisms to ensure that disabled passengers, especially those who are blind or visually impaired, and those of us using wheelchairs, are able to use bus services safely. All my amendments in this group are to try to clarify and strengthen the right of disabled passengers to be able to access and use bus services, which is not, I am afraid, clear in law.

I start with the last of these, Amendment 57, because, as I said, it represents an overarching change to the Bill. I start by saying that I am very grateful to the Minister for the amendment that the Government laid for the Passenger Railway Services (Public Ownership) Act 2024, stating in the Bill that railway services must observe the public sector equality duty, or PSED, under the Equality Act 2010. My Amendment 57 in this group states:

Shockingly, this means that, for the first time since the passing of the Equality Act 2010, disabled people would have the basic right to access public bus services. Currently, the power rests with bus companies and the only regulation gives the power to the driver to remove people from a bus who do not move to give space to a wheelchair user or another disabled passenger requiring a seat. Don’t get me wrong—that power for a driver is absolutely necessary, because it should never be up to the disabled passenger to have an argument with other passengers and say, “I think you should get off the bus”. But still there is no power under the PSED for disabled passengers to be able to access public bus services. This is also about access to bus stops and ramps, as well as to audio, digital and visual messages on buses. The onus would then be on the bus company to ensure that their buses have working ramps and that floating bus stops, and ordinary bus stops too, are safely designed and that disabled passengers on buses know where the bus is going—and that is one reason why I have signed the amendment tabled by the noble Lord, Lord Holmes. My amendment would also support his amendments.

Amendment 56 would require relevant authorities to publish a report on the state of accessibility standards of bus services within each authority’s geographical boundaries and state whether they are satisfactory or unsatisfactory. That is important because there is so little data on accessibility of bus services. If authorities were required to write a report on accessibility standards —guess what—data might actually be collected. It also gives bus companies a clear picture of what they need to do. This is stronger than Amendment 11, proposed by the noble Lord, Lord Moylan, which asks only for franchising authorities to evaluate incumbent operators’ past performance on accessibility before granting a direct award.

There is an entire chapter on transport in the 2016 House of Lords Select Committee on the Equality Act 2010 and Disability. I declare my interest as a member of that committee. Paragraph 281 bears repeating. It says:

“Conversion of buses to facilitate disabled access is often impracticable, and it of course takes time for a large rural fleet of buses to be replaced. But no one can pretend that there has not been adequate time”.

This was written nine years ago, remember. It goes on to say:

“DPTAC explained that as long ago as 2000 the Public Service Vehicle Accessibility Regulations (PSVAR) were made which included end dates by which all non-compliant vehicles should be withdrawn from service”.

It then quotes: