British Citizens Abroad: FCO Help to Return Home

To ask the Secretary of State for Foreign and Commonwealth Affairs if he will make a statement on what measures he plans to introduce to assist British citizens abroad to return home.

I thank my right hon. Friend for her question. We have FCO staff in all our 280 posts in 168 countries and 10 overseas territories, and they are working round the clock to respond to this global pandemic. Over the last three days, we have seen 80 countries place restrictions on their borders. That situation is unprecedented in scale, and our overriding priority now is to assist the thousands of British travellers who need and want to return home, bearing in mind the hundreds of thousands of UK nationals who may be travelling at any point in time.

Following last week’s decision to advise against all but essential travel globally, last night I changed our travel advice again because of the rate of new border restrictions. We strongly advise British people who are currently travelling abroad who live in the UK to return as soon as possible, where they are still able to because commercial routes are still running. Where commercial options are limited or prevented by domestic restrictions, we are in close contact with the airlines and local authorities in those countries to overcome those barriers to enable people to return home. With my ministerial team, and indeed across the diplomatic network, we are engaging with numerous Governments to keep commercial routes open, particularly in transit hubs. The Department for Transport is working closely with airlines to ensure that travellers can rebook or find alternative routes home.

I know that hon. Members in all parts of the House will have had constituents contact them in relation to particular countries, so with your forbearance, Mr Speaker, I will update the House on just a few of those countries. I spoke to the Peruvian Foreign Minister at the weekend, and we have agreed special arrangements for flights to return British nationals later this week and for Peruvian nationals to get back to Peru. I spoke to the Singaporean Foreign Minister this morning, and we have agreed to work together to help those stranded to get back to their homes in the UK. Given Singapore’s role as a transit hub, this commitment to work with us to enable UK nationals to transit via Singapore is particularly important, not least for those currently in Australia or New Zealand. In New Zealand, the high commission is working with airlines, airports and, indeed, the Government to keep flight routes open and to reopen some that have closed. In Australia, the high commission is doing the same. It has also opened a register of British nationals hoping to return to the UK and is supporting British nationals via phone calls and walk-in appointments at the high commission, as well as updating social media pages.

For those trying to get home in other countries, we are providing as much practical advice as is physically possible. We would first advise all travellers to take a look at the travel advice online, which is the best and most comprehensive source of information and is updated in real time. If people are in need of urgent assistance, they should call our embassies and high commissions. They will be automatically connected to our consular contact centres, the global centres based in Malaga and Ottawa—[Interruption.] If the hon. Member for Glasgow East (David Linden) will allow me. We know that there has been considerable pressure because of the restrictions being put in place in countries around the world and the rate at which that has been done, with either limited or no notice. We doubled our capacity. We are now doubling it again to deal with the surge in demand. We are helping to reduce travel costs by encouraging airlines to have maximum flexibility on changing return tickets. Where people are in real need, our consular teams will work with them to consider their options. As a last resort, we offer an emergency loan.

There is an MPs’ helpline that rings with no answer. Emails are acknowledged but not replied to. Embassies are closed, with staff flown home days ago and doors shut to our travellers. Guidance was issued by the Foreign Office yesterday advising British tourists to return to the UK where commercial flights are available, but they are not available. They are either banned entirely, are trying to transit via countries where no layovers are permitted, or are priced at tens of thousands of pounds and via airports that are expected to close imminently.

What help exactly is my right hon. Friend’s global network offering? He knows that the situation is dire, but he knew that last week when he stated in this House that

“we will look and liaise with the airline operators…to make sure that, where there are gaps, we can always provide as much support as possible for vulnerable or stranded constituents.”—[Official Report, 17 March 2020; Vol. 673, c. 809.]

There are gaps. My constituents stranded in Argentina, Honduras, Venezuela, Australia, New Zealand, India, Peru and Egypt have much in common: an inability to get through to consular services on the phone, a standard acknowledgement email telling them to contact their tour operator, airline or insurer, and an increasing inability to find accommodation. Hotels are shutting, flights are cancelled, borders are closed and there are no routes home. Many are hours away from large airports in countries operating curfews. Those in Australia and New Zealand are looking for routes via Singapore, so I welcome the comments my right hon. Friend made about working with Singaporean allies, but to them it looks like his words of last week were empty. I ask him today, as I asked him last week, to explain how he is working with airlines with unused planes parked at airports around the globe to bring our people home. He must get the process fully under way. The vision of British citizens sleeping rough on the streets of Caracas is not a good one.

I thank my right hon. Friend for her question. In relation to embassies, she said that they have been closed, but actually a very small number of posts have had to be closed. What we have found—this is not a choice that the Foreign and Commonwealth Office has made; it is a direct result of the restrictions that have been put in place by Governments in those countries—is that they have had to work remotely, and indeed, a large chunk of the consular staff work from home. That is not a decision that we made—it was forced upon us—but I reassure her that in all the jurisdictions that she mentioned, we are trying to respond to what I hope she will understand, given her experience, is an incredibly fluid situation. Some of these restrictions are being imposed with no notice or limited notice, and that is very difficult, of course, for our constituents, but we are making sure that we provide them with as much advice and support in real time as we can.

My right hon. Friend mentioned Peru. As a result of the work of the FCO, and having spoken to the Peruvian Foreign Minister, we now have agreement for flights to come out of Peru. There is, of course, a challenge because not everyone is based in Lima, which has the international airport, so we also have to try to work out how we get UK nationals travelling in more remote parts of the country to the capital. We are actively working on that. We have several flights lined up, but we also need to work around or try to overcome the restrictions that have been imposed.

I hope I have explained what we are doing in Australia and New Zealand. My right hon. Friend is right, and I thank her for her remarks, about the critical importance of keeping the international hubs open, and not just in relation to Singapore. We are concerned about other international hub airports. We must try to keep those open. Tomorrow, I will lead the discussion among the G7 Foreign Ministers on this and our wider international strategy for tackling coronavirus. This is extremely difficult. We have hundreds of thousands of British nationals abroad, but I can reassure her that, from the call centre to the support they are receiving at post, we are doing everything we can to give them as much support as swiftly as possible.

I thank you, Mr Speaker, for granting this urgent question, and I thank the right hon. Member for Romsey and Southampton North (Caroline Nokes) for securing it. This is a medical crisis, not a wartime one, but she certainly gave the Foreign Secretary some friendly fire, and she spoke for us all in the concerns she expressed for the hundreds of thousands of British nationals stranded overseas.

Since the House last discussed these issues, we have seen some progress, especially in the planned provision of repatriation flights for British nationals stranded in Peru, and I thank the Foreign Office for its work on that, but as today’s media coverage shows—indeed, as is shown by the dozens of emails, calls and letters that Members from all parties are receiving from Indonesia, New Zealand, Morocco and Pakistan, where I understand no outbound flights are now available—this is not a crisis that can be resolved one traveller, one airline, or indeed one country at a time. It is a crisis affecting British nationals in every continent, many of them accompanied by young children, many of them with worsening health conditions, and many of them running out of money and in danger of losing their accommodation.

They are all in desperate need of reassurance from the Government, so I hope the Secretary of State will take the chance today to clarify the statement he made yesterday, which was reported across the media as an instruction to British nationals abroad—indeed, this is a direct quote from him—to

“come home…now while you still can.”

Despite the headlines, the Secretary of State obviously meant that for individuals who have the option of taking a commercial flight to Britain, but does he accept that that is now very much the exception, not the norm, and that for hundreds of thousands of British nationals the option he highlighted is simply no option at all? Will he make it absolutely clear that the Government remain committed to helping all British nationals; that embassies will have telephone lines available so that they can get the support and advice that they need, whenever they need it; that the Government will find a flight to get them home, no matter how long it takes; and that they will be guaranteed continued accommodation in the meantime?

The hon. Gentleman makes some important points, and we certainly want to give as much reassurance and as much advice as possible, but he will know—he has worked on the international brief for a while—that we have in this country a great tradition of travelling abroad, and that even if we take expats out of the equation we are talking about hundreds of thousands of people at any one time. Given the national restrictions that are being imposed, at pace and sometimes without notice, it is very difficult to give cast-iron guarantees about the situation. What we can do is lead internationally, in the way I described, with the G7, which we are doing tomorrow, and work as hard as we can with all our international partners.

The hon. Gentleman mentioned the progress in securing the return home of UK nationals; I can tell him that we have already repatriated more than 1,000 British nationals, and also 254 non-British nationals, where we have had capacity, from 26 countries—places as far-flung as Wuhan over to Cuba.

The hon. Gentleman mentioned Morocco in particular. We have facilitated the return of thousands of British nationals via commercial routes, with 49 commercial flights bringing 8,500 passengers home—in fact, it is even more than that now.

The hon. Gentleman is right that we cannot do it alone, which is why I am spending any moment that I am not in this House talking to Members hitting the phones, talking to Foreign Ministers and working our way through the problems. We have talked to the Peruvian Foreign Minister, as I mentioned, and I spoke to the Singaporean Foreign Minister first thing this morning.

The hon. Gentleman rightly raised the issue of accommodation, because where people are travelling for two to three weeks, that is ultimately the issue for them. In Spain, where a large number of Britain nationals are holidaying, the original Government decision in Madrid was to close all hotels today. I spoke to the Foreign Minister of Spain and we secured the flexibility whereby they would not be kicked out on to the streets, as the hon. Gentleman suggested. We have also secured flexibility to ensure that the airlines can come in and, given the large number of Brits in Spain, we can secure those flights home. On the detail of the travel advice to which he referred, we have given that advice based on the rapid rate of new restrictions that Governments and jurisdictions are placing, sometimes on internal travel, which will inhibit people’s ability to get to the airport, but more often on external flights coming in and out.

You did say it.

I am happy to say that we work with all our partners across the world; we would not allow dogma to get in the way of securing the rights of British nationals. I am proud that we have that flexibility and I am grateful to the Cuban Foreign Minister for arranging it. We also had close to 3,000 British nationals on the Azura, docked in Bridgetown, and they arrived back in the UK over the weekend without incident. We had 355 British nationals on the Norwegian Spirit, and they took a flight back to the UK on 23 March. That is the progress we have made, but the hon. Gentleman is right to highlight cruise ships that were travelling after we changed the travel advice for such ships. We have a specific eye and focus on making sure that Brits on board those cruise ships get back safe and sound.

Let me help the House by saying that I am thinking of running this until 2.15 pm.

I thank my right hon. Friend for the progress he has announced on the Peru cases, and thank him and his team for the discussions we had last week about the need for a repatriation plan for my young constituents who have been stranded there. Given that so many of us across the House have numerous constituents stranded in different countries and given the problems they are all facing in getting timely, correct information from embassies and consulates, will he impress on all the ambassadors and high commissioners in these countries that we expect them to be leading the effort? We understand the constraints that the embassy staff are under in these countries, but we are expecting the people at the top of these organisations to be leading from the front and helping to put together plans for all British citizens stranded overseas.

I thank my right hon. Friend for that. He is absolutely right in what he says. I can reassure him that every one of our networks takes this incredibly seriously. The ambassadors and high commissioners are apprised of their leadership role in securing the return of UK nationals or otherwise protecting them as best we can. I say honestly to the House that there has been a challenge because of the spike in calls—I have been absolutely straightforward with the House on that—and we have doubled the capacity and we are looking to double it again. We want to make sure that that first point of contact—the pastoral care that the consular officers provide—is there, and then further detail, the technical advice, can be provided. He mentioned Peru and I can tell him that the first flight has capacity for about 200 passengers. Obviously we would want to prioritise the most vulnerable. He mentioned his constituents. We will have a final manifest shortly, before the flight departs tomorrow. Given the numbers in Peru and, as I mentioned, the issue of the remoteness of some of them from Lima, the capital, and the airport, we are, of course, going to have more flights. We hope to confirm the details of all that in due course. I can also tell him that 1,000 UK nationals have registered with our embassy in Lima, so although there is this idea that we have not got a system in place in Peru, we have actually responded very swiftly.

Since the right hon. Member for Romsey and Southampton North (Caroline Nokes) left Government, I find myself agreeing with her on a regular basis, and I commend her for securing this urgent question.

As with everything else at the moment, I appreciate that this is a challenging and fast-moving situation, but we all have constituents stranded abroad who are worried sick about being able to get home, many of whom have no further funds to support their continued stay if that were to prove impossible. Many of us have constituents stranded in Peru, and I am grateful for the Government’s commitment on that. I have constituents stranded in Australia and New Zealand who have made every effort, as the Foreign Secretary has asked, to get home but have been blocked by cancelled flights, internal travel restrictions and international travel bans. Two of them are NHS doctors, and some of them have health issues, including asthma and a chronic respiratory condition, and are running low on medicines. I am sorry to say this, because I know that the service is hard-pressed, as the Foreign Secretary outlined, but they have all been particularly scathing about the lack of consular support available.

Can the FCO commit to providing clarity about the situation directly to UK citizens abroad who are worried and isolated, and about support for returning home, or support from UK embassies to get accommodation and access to healthcare that they need, should that not be possible? I strongly urge the Foreign Secretary to support citizens to get home, whatever it takes. In addition to our own citizens, will he commit to ensuring that all foreign nationals living in the UK will be treated with compassion and flexibility should they find themselves in need of essential treatment and care in this country, particularly if they are not able to imminently return home? Will he pass on the Government’s support to concerned embassies that are trying to look out for their citizens?

The first thing to say is that we have all had constituents contact us to say that they feel vulnerable or are stranded, and I think we all understand how anxious people are in that situation. The No. 1 thing we want to do is provide some certainty. That starts with the point of contact, which is why I mentioned the call centre. It also relates to the missions. There have been some mistaken, if not outright flawed, suggestions that embassies or high commissions have closed. The buildings may have been restricted because of the measures taken by domestic Governments and local authorities, but those embassies and missions—with a very small number of exceptions, all of which are subsidiary missions —are all open for business, with people having to work remotely.

The hon. Gentleman mentioned the cost of flights. We are working closely with airlines and travel companies to ensure that as many people as possible can get commercial flights home in a rapidly changing and fluid situation, and we are encouraging airlines to be as flexible as possible when people have to change their return flight.

The hon. Gentleman asked about Australia and New Zealand. I have set out in some detail the support that is being provided, but given the new restrictions that the Governments have introduced and the question hanging over transit hubs, I appreciate that there is acute concern for people there. We have had to rapidly respond to that. I have given information to the House on what Australia is doing. The high commission is open. UK nationals abroad can call the embassy or register their details. I have an email here about how that can be done, which I can give to Members on both sides of the House. I can tell the House that more than 1,700 British nationals have registered their interest. In relation to New Zealand, in addition to the work being done, we are—as I think I mentioned in my opening remarks—working to find accommodation for those who want to know that they at least have a place to stay, if they cannot get a commercial flight out.

I have a number of constituents who are key workers, including in the NHS. What specific support can the Foreign Office offer to ensure that those individuals can come back, so that they can support the efforts against covid-19?

We are providing support right across the board. If there are key workers abroad, that just highlights the imperative of getting people back. I have to say to my hon. Friend that we are prioritising the most vulnerable, but where we can get commercial flights out of those jurisdictions, we are looking to have enough capacity to get all of them out. I hope that that provides him and his constituents with some reassurance.

I understand what the Foreign Secretary is saying about embassies and consulates being open, but the reality is that when constituents are calling and calling and getting no answer, they assume they are not open because they cannot get any response. May I raise Bali in particular? British news reports that 150-odd British nationals are stuck at the airport after Emirates cancelled flights and said they would have to stay in Bali for three months. I tried to raise that on the Foreign Office line and the covid-19 line. The covid-19 line said nothing could be done and those people would have to remain in Bali. Surely the Foreign Secretary could think about commissioning a repatriation flight for all those British nationals stuck in Bali, including two of my constituents.

I am very concerned about the situation in Bali. The embassy office in Bali is open and has been reinforced from Jakarta. The consular team is in direct contact with UK nationals there. Flight options have obviously been curtailed in the way the hon. Member described. The Emirates route is closed, but operational routes are still available via Jakarta.

There are something like 6,000 British nationals in Bali—that is an estimate—and in fairness 2,000 of them are long-term residents. We are working with London, Gulf posts and the transit hubs in the way I described to try to free up many of those links to enable those people to get home.