Benefit Claims Process: Cancer Patients

15. If he will take steps to simplify the benefits claims process for cancer patients.

Understandably, such a health diagnosis can be a shock for individuals, their families and, indeed, their finances—and I am conscious of saying this just after World Cancer Day. It is important to ensure that people have the right support as soon as possible, and as part of our reforms we will simplify the system to reduce the assessment burden and improve people’s experiences of assessments.

I thank the Minister for her response, but those changes cannot come too soon for my constituent Emily, who was diagnosed with breast cancer in November, is too ill to work, and is finding the benefits system impossible to navigate. DWP officials have pushed her from pillar to post, unable to decide whether she is eligible for employment and support allowance and universal credit. She has been forced to fill in countless forms, and was even required to attend a jobcentre appointment over Christmas, despite being seriously unwell. Does the Minister agree this is simply not good enough, and that we need to put those changes in place so that people like Emily do not have to go through this?

I am sorry to hear about Emily’s situation. I would remind others in her situation that there is a help to claim service available through Citizens Advice and also a benefits calculator on gov.uk, but I would also be extremely keen to see the details of what has happened. I would be happy to meet the hon. Lady or to look at the details, whatever she would prefer.