Bank Closures: Rural Areas

Motion made, and Question proposed, That this House do now adjourn.—(Jeff Smith.)

We now have the enjoyable prospect of an Adjournment debate lasting an hour and a half, which I know will fill the Minister with joy. I can see the boyish smile on his face—he just cannot contain himself. I do not intend to take an hour and a half, although a number of colleagues from across the House have indicated that they wish to intervene.

I am very pleased to have secured this debate. It is clear that our banking world is going through a period of transition. There are changes in technology; there is the move—some would say at too high a speed—towards a soon-to-be cashless society; and there is the cost of running branches, which includes insurance, business rates, staff costs and the like. I know full well that the closure of a high-street bank hits an area hard, whether the area is urban or rural. However, North Dorset is a rural constituency, and the thrust of my thesis is that the impact is felt disproportionately harder in rural communities than in an urban setting.

Why do I say that? I do not believe that North Dorset is unique in how it operates. [Interruption.] Heckling from the cheap seats. Our market towns operate on a hub-and-spoke model: the market town grows, and the villages are magnetised towards it, which is good for businesses large and small across the sectors, as we all recognise. It is also good for community cohesion at a time when we are all rightly concerned about rural exclusion and isolation; it brings people together. Our rural areas, by accident rather than by design, contain a disproportionately high number of retired or elderly people.

Will the hon. Gentleman give way?

I will, although the hon. Gentleman is neither retired nor elderly.

The hon. Gentleman is very kind. I commend him on bringing forward this debate. He is right to highlight elderly people. Social isolation is an issue for many people, not just those who are elderly or vulnerable, and it is worsened by the loss of basic banking. The hon. Gentleman told me before the debate that he has lost 14 banks. I have lost 11 banks in my constituency in Northern Ireland, which means that going to the bank becomes an all-day job, taking buses and making connections. Does he agree that there is a moral obligation on banks to ensure that they look after their customers? Indeed, if the banks do not do it under a moral obligation, does he think it is time for the Minister to make legislation to make it a legal obligation?

I agree. I will certainly come on to what I am asking the Government to consider, but the hon. Gentleman is right to talk about social isolation. We have lost 14 banks in my constituency since 2015. In 440 square miles, we have five banks remaining. We have had a fall of 74%. Across the county of Dorset, which includes the major conurbations of Bournemouth, Christchurch and Poole, we have had a decrease of 68% overall, with 101 branches closed and only 48 remaining in the whole of the county. Eight parliamentary constituencies are served by just 48 banks.

My constituent Deborah Jones made a good point in response to a recent announcement by Lloyds that it is closing its branch in Blandford Forum, a market town in my constituency with a large village hinterland. With the exception of Nationwide, it now has no proper, traditional high street branch.

The hon. Member mentioned Nationwide. My understanding is that 142 towns in the UK do not have a bank, and many are left only with a building society. It seems that the banks have exited while the building societies have stayed behind. I would appreciate his thoughts on what that says about the lack of community cohesion as a result of losing those banks. Often we are losing post offices at the same time.

The hon. Lady is right. She allows me to pause to pay tribute to the Post Office and to members of the Association of Convenience Stores, which have stepped in to provide some level of service in those areas where the banks have gone. That brings me to one of my key asks of the banks, and the Minister as well. Yet again, a rubric seems to be used to argue in favour of closures that is blind to whether it is an urban or a rural setting. That differential needs to be taken into account.

Will my hon. Friend give way?

I will, but I just want to make the point that was well made by my constituent in her email. She is a customer of Lloyds in Blandford and she does online banking, but during the storm, her digital services were down. She needed to do some important banking and had no way of doing it. She asks how her 92-year-old mother-in-law, who no longer drives and does not use the internet or have a mobile phone, is to contact her bank. At the moment, she is taken into Blandford every Wednesday for shopping and can pop into the bank. What will she do? She is a very independent lady and not ready to hand over all her affairs to a family member just because they have internet access. A number of organisations have drawn attention to that issue, such as Age UK in 2023. But before I get to that, I give way to my right hon. Friend.

I congratulate my hon. Friend on securing this important debate. In Leek in my constituency we are about to lose our last two banks. We will be left with a building society with a cashpoint and the post office, yet Link has done a review suggesting that we do not need a banking hub because there are sufficient branches 9 or 10 miles away. That does not take account of rurality. We are a market town with, as he rightly described, a hub-and-spoke model, and it simply is not possible for elderly people to get to those other bank branches that are not easily accessible and are not on bus routes. Does he agree that rurality and topography are incredibly important and should be considered when deciding on banking hubs?

My right hon. Friend is absolutely right. When a bank closed in my constituency on an earlier occasion, I remember it telling me, “If customers need to talk to an actual person, they could use the branch in Poole.” I explained that that was right, but it would take two days out of the week, because those customers would have to get a bus to Poole, book a hotel, stay over and get the return bus the following day. It did sound a little bit nonsensical. I am therefore grateful to my right hon. Friend for underlining the point that I am seeking to make: there must be rural-proofing of the rubric for these decisions in the first instance and a better understanding of the geography of our rural areas as well as of the lack of public transport or other connectivity between the two places.

It is easy—dare I say it—if one represents Ealing, where the Minister is from. There are plenty of buses and tubes, and heaven knows what else, that I have no doubt will take the people around Ealing. North Dorset does not have those things, and nor do many of our rural areas, but I just do not think that point is recognised by the banks.

Let me make a little progress and I will give way first to my hon. Friend and then to the hon. Gentleman.

At the heart of everything this place does, we must think about social inclusion and trying to deliver services that meet the needs of a wide range of our population. According to Age UK, four in 10 adults over the age of 65 do not bank online, and three quarters of those who are over 65 have expressed the very clear desire that they wish to bank in person. The over-80s, people with disabilities and those on low incomes disproportionately want physical facilities, and yet they are being denied them.

As the Royal National Institute of Blind People points out, in my constituency alone there are, I think, 4,170 constituents who are either blind or partially sighted. They are unable to conduct banking online. Why are we excluding them from the personal management of their financial affairs?

I congratulate my hon. Friend on obtaining this debate, which has attracted a large number of colleagues; he has touched a nerve. May I enter a plea on behalf of coastal towns such as Harwich, which suffer exactly the same difficulties as somewhere like Blandford Forum? In Harwich, the TSB has closed down and the Halifax has closed down, and that is affecting business in the town. Businesses need a banking hub. The Government have really got to come up with a solution, and a single hub representing all these financial institutions must be able to provide some kind of efficiency. I very much look forward to hearing my hon. Friend’s proposals.

I am grateful to my hon. Friend. His constituency, and indeed a lot of our coastal communities, will have that profile of constituents that is older and more settled, and they will want to see things delivered in the way that they are used to. That does not mean that they shun change completely, but they do have a legitimate expectation.

Let me take the House briefly through the timeline narrative of justification, and then I will give way to the hon. Member for Middlesbrough South and East Cleveland (Luke Myer). You and I, Madam Deputy Speaker, as part of that great Tory intake of 2015—those were the days; it is nearly 10 years—will remember being told that there would never be a town without a bank.