Bank Closures and Banking Hubs

I beg to move,

That this House recognises the importance of banking facilities to local communities and expresses concern over the precipitous decline over the past 40 years; notes the change to banking habits through online services; further recognises that, for vulnerable people, face-to-face banking is a vital service and a reduction of branches risks significant financial exclusion; further notes the impact of a loss of physical banking on small businesses through lost productivity and lost footfall; also notes the innovative nature of banking hubs as a solution to a loss of high street banking, but recognises that Financial Conduct Authority rules for their recommendation are too inflexible; and calls on the Government to instigate a review into the impact on communities of bank branch loss and a change to the regulations to ensure communities have appropriate access to banking facilities.

On 26 February, I held a debate in Westminster Hall on high street banking and bank closures. Despite the fact that it was only a 30-minute debate, it was incredibly well attended. Such was the demand for a debate on the issues facing almost every community and constituency that, at its conclusion, I was urged to apply for a Backbench Business debate—so here we are this afternoon. I want to put on record my thanks to the Committee for granting such an important debate and to all the Members across the House who co-signed my application, in particular the right hon. Member for Tatton (Esther McVey), who co-sponsored it.

This debate, like the previous one, is timely. There has been a precipitous decline in banking provision in the UK over a period of four decades. It has been partially driven by the rapid advances in technology, which have seen a huge uptake of internet banking, but we should not kid ourselves—it has also been driven by a desire from banks still raking in enormous profits to centralise and cut costs, with no regard for the communities they purport to serve.

Communities are being sacrificed at the altar of greed, at the behest of banks that no longer see the services they provide as profitable, and as is so often the case, the elderly, the disabled and the poor, who either cannot cope with computers or cannot afford expensive broadband, are the ones who have been hit the hardest. Moreover, the closures have further eroded local economies, with fewer visits to the high street being made and local businesses having additional costs linked to such practicalities as making cash deposits.

My hon. Friend mentioned the issues caused for businesses. There are also significant issues for charities. In my constituency, many local charities and community groups receive cash donations and struggle to find a place to bank them. Does he agree that this is an issue for charities, just as much as it is for local businesses?

That is a very valid point. My hon. Friend is right: when we look at who suffers as a consequence of these decisions, charities are way up there.

The regulatory framework in place to protect communities has found itself totally lacking, and that has been the case for some time. That is the reason for this debate. My predecessor for the old Wansbeck seat, Denis Murphy, campaigned vigorously alongside local people against the closure of bank branches in both Newbiggin-by-the-Sea and Guide Post, but despite overwhelming public support, the banks closed regardless. Both those communities have been without their own banks for more than 25 years. Since 2013, the Financial Conduct Authority has been tasked with regulating banking services, including branch closures.

I congratulate my hon. Friend on securing this incredibly important debate. Last month, the well-used Chiswick post office in my constituency closed without notice. I met Post Office Ltd yesterday, and it assured me that a service would be restored shortly. Does he agree that this volatility and uncertainty in the market is damaging to both local communities and the reputation of financial institutions?

That is massively important. People are told that they can rely on post offices to replace the banks. The vast majority of post offices in our communities are now run by a single person and are not making a profit. They can easily just withdraw the services—it does happen, and it has happened lots of times in my career—leaving the communities without anything whatsoever. That is a really important point, which I will probably touch on later.

In my experience of dealing with branch closures in my constituency, the FCA’s powers to force the banking industry to rectify the consequential difficulties are totally and utterly inadequate.

I congratulate the hon. Gentleman on securing this debate. The fact that there are so many Members in the House this afternoon underlines that this is a very big problem that crosses party political boundaries and all kinds of constituencies. Harwich, Brightlingsea, Manningtree and other places in my constituency are losing their banking facilities. The Government are spending money on trying to revive Harwich high street, but neither the previous Government nor this Government have done anything to secure the banking facilities that are the lifeblood of a high street. I really welcome this debate. I am not sure that post offices are the answer. I think we need to make sure there is a proper bank on every high street.

I do agree with that. These problems are happening across communities, regardless of whether we are red, blue, green or yellow—it is happening on every high street. Many of them have lost their banks—they are gone—and it cannot be allowed to continue.

Under the Financial Services and Markets Act 2023, the FCA can require banks to consult interested parties to consider the effects of closures and can ask the private sector cash machine operator Link to assess the consequences of closures and to recommend where alternatives such as shared banking hub facilities should be created to fill the gaps.

I congratulate my hon. Friend on securing this debate. He mentioned that this problem is happening in every high street across the country, and that is certainly the case in my constituency, where we have seen the almost wholesale withdrawal of banks in West Norwood, Dulwich and Brixton—across the piece, they are closing. Where they close, the banks often say, “We’ll make our services available in a banking hub in the local library,” for example. The service is then poorly advertised and publicised and is not particularly convenient. The banks come along a few months later and say, “We’re closing it because of a lack of demand.” Does he agree that the banks are taking a cynical approach and are failing to provide an adequate service to our constituents?

Of course it is a cynical approach. The banks do not want to be on the high street. They do not want to be supporting local communities—the very same communities that have supported the banks through the darkest of times. That is the reality, and that is why this debate is so important. We need more regulation to support people in their communities.

The hon. Gentleman is making a powerful speech. When the last bank in town closes in communities such as Tenbury Wells and Pershore, it is a cumbersome process for them to qualify for a banking hub. He mentioned the role of the regulator. Does he agree that when the last bank in town closes, a banking hub ought to be provided automatically?

There is definitely room for discussion in that respect. We have got to make sure that people have financial services on the high street. It is pretty simple.

Link assesses the consequences of bank closures, but its objectives are directed by the FCA requirements, and basically, it can only assess a community based on access to cash—nothing else. No other social discussions take place; it is just based on access to cash.

I congratulate my hon. Friend on securing this important debate. In Eltham, our last bank has closed, but because we still have a Nationwide in the town centre, the banks will not consider the option of a banking hub. That needs to change. Does he agree that we need a review of the criteria, so that we can have a chance of getting the banks at least to co-operate in a banking hub? They should not rely on Nationwide.

I of course agree: the criteria laid down by the Government, the banks, the FCA and Link need to be utterly overhauled to represent people in our communities. I will come on to some of the points that my hon. Friend raises.

All of us in this House share the concern that the disabled and the vulnerable are losing access not just to cash, but to services. Does the hon. Gentleman agree that it is high time we asked the Government to ensure that the FCA reviews its guidelines on this?

My ask will be a bit stronger than that. I might get my backside kicked, but hey, it will not be the first time. I will ask the Government to insist on legislation that changes the structures to what we are all crying out for. It will not cost the Government a ha’penny to provide services to the people who actually need them.

The number of banks that have left my constituency has driven me mad: in the 336 square miles of Mid Buckinghamshire, only one high street bank is left standing. One of the most absurd things that I have heard multiple banks say over the years is: “Oh, but there’s a bank just a few miles away.” That might be technically true on Google Maps, but to pick somewhere close to my constituency entirely at random—I see the Economic Secretary to the Treasury in her place—in High Wycombe it takes an enormous amount of time compared with how it looks on Google Maps to get into the town centre and back again. If one bit of the criteria needs to change, it is that banks should not be able just to say, “Oh, there’s a bank a few miles away.” They need to look at the time it takes in real life to get from a village to a nearby town.

It feels really strange to agree with so many Conservative Members—it does not make me terribly comfortable, but it shows the power of the argument and, importantly, the support that it has across the House, which is relatively rare. The number of interventions that I have taken has meant that lots of the points in my speech have already been made. I will try to be as quick as possible.

Link does a decent job under the criteria that have been set, which really need to be changed. Link can pause a bank closure but cannot stop one, or set its own timetable for the establishment of banking hubs. Moreover, there is no provision for the FCA to initiate retrospective assessments of the need for banking hubs in areas where banks have left the high street, resulting in banking deserts, many years ago, prior to the 2023 Act.

The Government simply must take a fresh look at this issue and bring forward the necessary legislation to force the banking industry to fulfil its social responsibilities. The customers and communities from whom they have extracted so much profit over the years deserve nothing less. We should not forget that these are the very same banks and financial institutions that we had to bail out in 2008-09 because of their reckless pursuit of ever-increasing profits. They then made fortunes through the quantitative easing that the Bank of England initiated to save the economy after the crash that they caused. They are now abandoning the very taxpayers who bailed them out.

As I mentioned, there has been a dramatic reduction in the number of banks on our high streets. In 1986 there were 21,643 bank and building society branches in the UK; by 2024, around 6,800 were left. Clearly, the switch to online banking has had an impact, but even those of us who use online banking sometimes need the certainty that a branch offers. The House of Lords April 2025 report “Closure of bank branches: Impact on rural communities” quotes Sarah Coles, a senior personal finance analyst at Hargreaves Lansdown: