Access to Public Services: Technology

7. What steps his Department is taking to utilise technology to improve access to public services.

DSIT is leading the charge by establishing the digital centre of Government to harness technology and transform our public services. We are committed to improving digital inclusion and accessibility to ensure high-quality online services that are available to everyone. In the coming months, the Department will outline its plans and priorities for a digital centre and to advance digital inclusion.

Sunderland was recently named the UK’s smartest city by The Times. It was a pleasure to welcome the Secretary of State when he visited recently. More than 5,000 homes in our city now have assistive technology installed, supporting the independence of older and disabled people and improving their access to care. How do the Government plan to build on the example of Sunderland to improve access to public services across the UK?

The Government recognise the potential for digital technology to support people to live independently. We will set new national standards for care technologies and develop trusted guidance so that people who draw on care, their families and care providers can confidently buy what works and get the safest, most effective tech into their homes or services. In addition, we will take forward a range of initiatives in 2025-26, including funding more home adaptations and promoting the better use of care technology.

What steps is her Department taking to help older people who do not feel comfortable utilising technology to access public services?

The hon. Gentleman will be happy to hear that the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 require most public sector organisations to ensure their services are accessible to disabled and older people by meeting the requirements of the web content accessibility guidelines and by publishing an accessibility statement in the prescribed format. The Government Digital Service’s accessibility monitoring team reviews public sector websites to ensure compliance with the accessibility regulations and supports Departments to improve their services.

I call the shadow Minister.

I welcome the Minister’s approach to improving access through technology. However, the majority of the concerns that colleagues and I receive are from those who cannot use technology. Rather than improving access, for some, technology can act as a barrier. What is her assessment of the impact of digital exclusion in the UK? Will the digital inclusion strategy that she has announced include digital exclusion at all levels of Government?

Digital inclusion is a priority for this Government. We have set up the digital inclusion and skills unit to ensure that everyone has the access, skills, support and confidence to participate in modern digital society, whatever their circumstances. Work is ongoing to develop our approach to digital inclusion and co-ordinate across Departments, and we hope to announce more on that soon. We will work closely with the third sector, the industry, devolved Governments and local authorities to ensure that future interventions are targeted and based on individuals’ needs.