Access to Banking Hubs: Hertfordshire

I beg to move,

That this House has considered access to banking hubs in Hertfordshire.

It is a pleasure to serve under your chairship, Sir Desmond. I thank Clementine Manning from my office for the extensive work she has put into researching for this speech and many of my other contributions to the House. I urge colleagues to be gentle with me; this is my first Westminster Hall debate, and I have yet to learn how to do these things properly. I am grateful that the hon. Member for Strangford (Jim Shannon) is here to show me the way, with hopefully an intervention in due course.

Access to banking services is essential for everyone across the country, and more and more our rural and semi-rural areas are seeing their access to banking services reduced. That is a particular issue for those who are unable to use technology to access online banking, and I know that many who are able to use online banking still feel more reassured if they are able to carry out banking activities face-to-face. Having seen the immensely positive impact that increased access to banking services through the post office has had in Rickmansworth in my constituency of South West Hertfordshire, I am campaigning for the establishment of a banking hub in Abbots Langley, another area in my constituency, to ensure that as many of my constituents as possible are able to access these essential services. I appreciate that everyone else here wants the same.

Hertfordshire in particular has felt the impact of the withdrawal of banking services, as, despite there being over 160 banking hubs now opened, just four are in Hertfordshire, with none in my constituency. Rural areas are twice as likely to depend on their local post office for cash and banking services, and it is essential that people in those areas are not left behind. Post offices have always been, and remain, critical assets to our communities, providing essential services. I have had the pleasure of meeting local postmasters in Abbots Langley and Rickmansworth, as well as visiting a Royal Mail distribution centre, to learn more about the sheer volume of service provided by their hard workers. From speaking to those postmasters, the essential role that they play in supporting our communities in all ways is clear. With many people unable to use technology, or simply more comfortable with face-to-face provision, the provision of banking hubs is just one of those essential services.

In the UK as a whole, 99% of the population live within three miles of a post office branch, as do 97.9% of the UK’s rural population. Post offices also make up more than 66% of all branch-based cash access points in the UK. That is particularly relevant because of the decline in the number of bank branches. This is not just an issue in Hertfordshire or my constituency; across the UK, we have seen 6,200 bank or building society branch closures since 2015. In my constituency of South West Hertfordshire, 89% of banks have closed since 2015, leaving us with only a Nationwide in Rickmansworth.

My hon. Friend is right that this is a problem felt across Britain, as banks abandon their customers and close branches in my constituency in Crowland, the Deepings, Holbeach, Long Sutton and Sutton Bridge. The key thing about this issue is that it affects those least able to bank online; it also affects all of us who believe that banking should be an experience where people meet other people and personal service counts. I thank my hon. Friend for this debate. I call on the Minister to have more banking hubs, as the Payment Choice Alliance has requested—I hope she will say that when she sums up.

My right hon. Friend has obviously had early sight of my speech, because I was going to get on to exactly that about human interaction, but I will let colleagues hold off for a few minutes while I carry on the main body of my speech. As my right hon. Friend said, the situation is deeply desperate, but sadly, not unique to South West Herts. I know other Members in this House will be feeling similar circumstances, as one in seven constituencies across the UK have only one bank or no bank at all.

Access to cash is essential, and it is important that we retain the ability to withdraw and deposit cash to support that, particularly as that allows those who do not use online banking to keep an eye on their personal finances. The post office supports this vital service and is essential for people in my area. On average, £1.6 million is withdrawn from post offices in my constituency every month, while £3.5 million is deposited. Although the post office provides an amazing service, a banking hub in a post office gives people proper support. We must prevent the closure of post offices, many of which are now run by a single person and are not necessarily profitable. It would be a great damage to all our areas if post offices were to close too.

Although post offices such as the one in Rickmansworth have stepped up to provide greater banking services than those normally available, we cannot expect our constituents to rely on post offices to replace the banks if there is no banking hub in place, as they do not provide the same level of service. Although Rickmansworth is fortunate to have some banking services available via the post office, as well as in the Nationwide branch, since I was elected in 2019 South West Hertfordshire has lost NatWest, Barclays and Santander in Rickmansworth.

The hon. Gentleman is making an excellent point about the need for in-person banking services. In my constituency, we have experienced exactly what he has described in the south-east of England. My experience is that many who are vulnerable, or overwhelmed by getting into the town centre or have mobility problems are particularly affected, and so are many small businesses that deal in cash. Would the hon. Gentleman like to comment further on the need for those groups to be better served?

Once again, an hon. Member has pre-empted part of my speech. As the hon. Gentleman alludes to, the issue is not specific to the south-east, but occurs across the country. I look forward to reassurance from the Minister in her speech.

The situation is worse in other parts of my constituency. Many of my residents do not have access to any banking services on their high street. That is particularly the case in Abbots Langley where, in 2021, the Barclays branch closed, leaving residents in the town and surrounding area with no access to banking services. The issue matters greatly to people in my constituency. I joined forces with our local Conservative councillors, Vicky Edwards and Ian Campbell, to support a campaign to bring a banking hub to the post office on the high street. I met with the local postmaster and Vicky and Ian recently to discuss the value that would bring to constituents.

My hon. Friend is making an excellent speech. I have had similar challenges in my constituency in the Scottish Borders. Like him, I have been campaigning for banking hubs—in Selkirk and Eyemouth. Indeed, I presented a petition in the House of Commons a few weeks ago. The banking hub we have in Jedburgh is working very well, but part of the problem for getting new banking hubs is the criteria that Link uses to determine whether a community is suitable. Does my hon. Friend share my concerns, and will he put further pressure on the Minister to persuade Link to extend the criteria, so that more communities can get the benefit of banking hubs?

My hon. Friend is a doughty champion for his constituents. Part of my remarks today, and I am sure of others’ later in the debate, concerns that exact point about increasing flexibility. We must not create criteria for banking hubs that do not necessarily solve the problem; we are trying to solve access to cash and banking services for all our constituents, irrespective of where they live.

More than 1,300 residents have already signed a petition in support of our campaign in Abbots Langley for a banking hub. I continue to push hard for that to be achieved, as that area in my community would greatly benefit from a banking hub as an obvious solution to the current lack of access those residents have.

Returning to the importance of access to cash, it is essential that the key service provided by banks continues to be available to people. I appreciate that we are moving increasingly towards a cashless society. It is rare now to find a shop that does not accept card payments, or indeed accepts cash at all. The idea of carrying emergency cash may, for many of us, seem less common. As someone with a background in small business, I understand the importance of cash for small and medium-sized businesses. Although ATMs make cash available to the wider population, it is not the same as the face-to-face interaction that a banking hub provides. I am glad that the major banks have recently signed a five-year access to cash deal with the Post Office to allow free withdrawals and deposit of cash, but that is a small step compared with the need for the services that banking hubs provide.

Of small businesses, 28% use cash at least weekly, and with more than 5,500 small businesses in South West Hertfordshire, banking facilities are not a service they can go without. Ahead of the debate, I thought it was important to speak to local businesses in my area. I contacted businesses across Abbots Langley, Rickmansworth and Kings Langley for their views on banking services and the role that cash plays in their everyday business. Many of the businesses I engaged with supported banking hubs, because they regularly need to deposit cash. Business owners in Abbots Langley told me that because they have no access to banking services, they often have to travel long distances to Watford to deposit large amounts of cash, which is time-consuming and potentially unsafe. That would be solved if Abbots Langley had a banking hub.

The hon. Gentleman is making an excellent point about this issue. My experience is that the criteria appear to be drawn too tightly, and that there is perhaps a lack of appreciation of the scale of need in some areas. In my own area, although there is frequent public transport from the Reading suburb of Caversham to the town centre, Caversham falls 1 minute outside the minimum criterion for travel time, yet it has thousands and thousands of residents, as well as a significant older and disabled population. Surely it would be wise for Link to consider the broader context, not just travel time.

The hon. Gentleman makes an excellent point, which I think will be echoed in later contributions. The criteria feel too stringent. With the Minister’s support, I hope that conversations with Link and others will mean that the criteria are a bit more flexible, so that banking hubs are accessible to all, rather than just fitting an arbitrary parameter.

I have already expressed my concerns about the parameters used to determine whether an area qualifies for a banking hub, and I will emphasise in my meeting the importance of ensuring that the proximity of Abbots Langley to Watford should not prevent it from getting a banking hub, for the reasons that I have already outlined.

The problem with semi-rural areas such as mine—and Reading, by the sound of it—is that the criteria established by Link for determining the need to set up a new banking hub are likely to miss areas such as Abbots Langley, because they focus on when the last bank branch in a town closed. Abbots Langley is a village that has not had a bank for a very long time. I will raise this with Link in my meeting, especially because villages and smaller communities have been disproportionately affected by bank closures, losing 70% of their banking network since 2015 compared with less than 50% in urban areas.

After a long campaign, we have finally been successful in securing a banking hub in Ilkley, despite having to wait for the last bank to announce its closure. However, securing access to cash is not just about securing a banking hub; it is about securing an ATM that people can access when the hub is closed. We found that, unfortunately, Cash Access UK and Link, which decide applications for hubs, have determined that we should not need an ATM on the outside of the building. Does my hon. Friend agree with me about the importance of such an out-of-hours facility?

My hon. Friend is a passionate advocate for his community, and his point about access to cash outside of office hours is really important. One of my community’s frustrations is that while they may have access to an ATM, the money runs out very quickly on, say, a Saturday morning, so if someone needed cash on a Sunday, they would have to travel further, because that cash machine would not be restocked until the following Monday. I agree with my hon. Friend and hope the Minister will take on board his point that it is about not just having a banking hub, but making sure that ATMs are available and stocked with cash at all times.

Link has deviated from its standard framework for approving banking hubs in around 32 locations so far, and I hope that that could be the case in my area. I am sure that the hon. Member for Reading Central (Matt Rodda), my right hon. Friend the Member for South Holland and The Deepings (Sir John Hayes) and others will encourage it to consider the exceptional circumstances in their own areas. The alternative to the establishment of a banking hub is for Abbots Langley post office to get enhanced banking services, such as a deposit service, similar to the one that was set up in Rickmansworth following the closures there.

The Government should be doing more to ensure that all UK residents have access to adequate banking facilities. I will continue to work with local post offices, banks such as NatWest and Barclays, and Link to bring more banking hubs to my constituency, and I know that others in the Chamber are doing the same. We cannot allow our high streets and residents to be without access to financial services, and I hope to see the Government do more to support this endeavour.

Order. I suggest that Members limit themselves to five minutes.

It is a pleasure to serve under your chairmanship, Sir Desmond. I thank my hon. Friend the Member for South West Hertfordshire (Mr Mohindra) for securing this very important debate.

In recent years, banking services have been withdrawing from my constituency. Every single high street has seen bank branches close, and we now have fewer of them, but Cheshunt has borne the brunt. Cheshunt is a busy town of 40,000 people, right in the heart of my constituency, but not a single bank branch remains. That simply cannot be right.

The lack of in-person banking facilities is depriving individuals and businesses of access to vital services and, for so many older and vulnerable people, causing huge difficulty and frustration as they are forced to use digital services and smartphone apps. My own nan is one of them, and she is not happy about it. Across Broxbourne, more than 3,000 people are living with sight loss, and that group is particularly reliant on in-person banking services. Many cannot use online banking at all, and they feel the pressure that not being digitally connected puts on them. That is why they like going into a bank branch, to get help from a real person to access their cash. They might specifically pick a bank with a branch on the high street, but if it closes, some banks now require customers to use an app to get a code in order to speak to the bank over the phone. That does not solve the issue.

It is the sensible view of me and my constituents that Broxbourne needs a banking hub and, in particular, that the town of Cheshunt would be the perfect place for one, as it is right in the middle of my constituency. However, as my hon. Friend the Member for South West Hertfordshire mentioned, the process for securing a banking hub is far from sensible.

Link has told me that Cheshunt does not meet the criteria for a hub because

“there are already cash access services and facilities within a 1-mile radius which are suitable for the needs of the local area”

My hon. Friend is making an excellent speech about banking services in Hertfordshire, but I want to make a broader point about the criteria for allowing banking hubs. To be fair to the Minister, she has engaged well with me, too, but surely the point has come for Government intervention, to try to persuade—or tell—Link that the rules have to change, because they are no longer fit for purpose, and that those communities that desperately need these banking hubs should be allowed to have them.

My hon. Friend makes an excellent point and I completely agree. Now is the time to change the rules and it is up to the Government to step up, be accountable to the electorate they serve and change the rules, rather than hiding behind unaccountable bodies such as Link, which do not determine the rules but just sit in their ivory towers and say, “This looks good on paper,” when it does not work in reality. I hope that the Minister will commit to go away and change the rules so that we can get more banking hubs open, not just in Hertfordshire but across the United Kingdom as a whole.