Assisting disabled people at airports: quality standards guidance

We are seeking views on our proposed guidance to airports about setting, monitoring and publishing quality standards for providing assistance to disabled persons and people with reduced mobility (PRMs).

The purpose of this guidance is to help clarify the requirements of Regulation (EC) 1107/2006 concerning the rights of disabled people and PRMs when travelling by air. We have decided to produce this guidance to ensure that the objectives of the regulation are met and to help give disabled people and PRMs the confidence to travel, knowing that their assistance needs will be met at airports.