Switching suppliers – making it easy for consumers

This call for evidence asks consumers to share their experiences on switching suppliers and how the process could be improved. We welcome any views and experiences of switching suppliers for:

• energy
• telecommunications
• banking (current accounts)

The call for evidence proposes 6 principles which suppliers should follow to make switching easier for consumers.

We’re also interested in the views of regulators and industry on the barriers to implementing these principles in their sectors.