The consumer experience at public electric vehicle chargepoints

The Office for Zero Emission Vehicles (OZEV) is seeking views on ways to improve the consumer experience for electric vehicle drivers at public chargepoints. We want to introduce regulations that improve the consumer experience in the following 4 areas:

• making it easier to pay
• opening up chargepoint data
• using a single payment metric
• ensuring a reliable network

We propose approaches that recognise the risks and burdens to an emerging market while best meeting consumer needs. We’re also seeking evidence on 3 emerging policy areas:

• accessibility for disabled consumers
• weatherproofing and lighting
• signage