CONSULT.Outcome publishedConsultation · gov.uk

Consultation on the implementation of the new subscription contracts regime

We are seeking views on our legislative proposals for subscription contracts between traders and consumers. This consultation will inform secondary legislation.

Last fetched 03 May 2026 · gov.uk

Detail

This consultation is seeking views on our proposals for how the regime will work in practice and will inform secondary legislation and guidance.

The consultation includes proposals in relation to:

cooling-off cancellation rights: returns and refunds
cancellation remedies for breach of duties
repayment of refunds
contractual terms for exiting a contract
arrangements for exiting a contract
information notices
pre-contract information

We would like to hear from anyone with an interest in subscription contracts, but in particular:

individual traders and their representatives who consider they will be in scope of the subscription rules
businesses that support traders to deliver their subscription services, including e-commerce platforms
consumer advocacy groups
legal firms
enforcement authorities

Documents

Consultation on the implementation of the new subscription contracts regime (web accessible version)Consultation on the implementation of the new subscription contracts regime (PDF version)application/pdf Government response to consultation on the implementation of the new subscription contracts regime (web accessible version)Government response to consultation on the implementation of the new subscription contracts regime (PDF version)application/pdf Annex A: consultation and analysis methodology (web accessible version)Annex A: consultation and analysis methodology (PDF version)application/pdf Annex B: summary of question responsesapplication/pdf