Improving assisted travel on railways
Asking how assisted travel on the railways could be improved.
Detail
Research has been completed and released on assisted travel and where it can be improved. The Office of Rail and Road are consulting on potential improvements and seek experiences of assisted travel including:
- views on how passenger awareness might be increased
- user experience and what actions could be taken to improve the reliability of assistance for passengers
- how training for company staff can be strengthened
- how to strengthen monitoring of assisted travel