Smart meter targets framework: churn adjustment
We're seeking views on proposals to mitigate the impact of smart meter customers switching suppliers ('churn') on energy suppliers’ minimum installation requirements for the second year of the new 4-year smart metering policy framework.
In June 2021, the government confirmed the tolerance levels for the first 2 years of a new 4-year smart metering Targets Framework.
This Framework starts on 1 January 2022 and seeks to drive the consistent, long-term investment needed to ensure that households and small businesses can benefit from smart meters as soon as possible.
The government also confirmed the intention to bring forward proposals on an adjustment to mitigate the impact of churn on energy suppliers’ minimum installation requirements for the second year of the new Framework. We are now bringing forward and seeking views on these proposals.
We propose an adjustment to the way that energy supplier smart meter installation requirements are calculated, to reduce the impact of customer-driven smart churn on installation requirements in Year 2 of the Framework (2023). This will fulfil the intention of the new framework to focus on energy suppliers’ installation performance in order to drive completion of the smart meter rollout.
See the BEIS consultation privacy notice.