Green Paper: Future of Post Office

This is a public consultation that seeks views on the future of the Post Office, from the services it provides, how we modernise and strengthen the network, through to how we change the culture and the way in which the Post Office is managed.

Responses to this consultation will be used to understand what customers, communities and postmasters would like to see from a modern Post Office, to help shape the company’s future.

We are seeking views on the future of Post Office. Responses to this consultation will be used to understand what customers, communities and postmasters would like to see from a modern Post Office, to help shape the company’s future.

This consultation closes on 6 October 2025.

We strongly encourage that responses are made via the online Qualtrics platform. Using the online survey will assist our analysis of the responses, enabling more efficient and effective consideration of the issues raised.

If you cannot respond via the online platform, you may send your response by email to postofficeconsultation@businessandtrade.gov.uk, or by post to:

Post Office Consultation
Department for Business and Trade
Old Admiralty Building
Admiralty Place
London
SW1A 2DY

If you are responding in writing, please make it clear which question each comment relates to, and ensure that the text of your response is in a format that allows copying of individual sentences or paragraphs, to help us when considering your view on a particular issue. When responding, please state whether you are responding as an individual or representing the views of an organisation or business.

We will process your personal data in accordance with all applicable data protection laws. See our privacy notice.