Ensuring fair outcomes for consumer complaints
Ofgem, the energy regulator, is able to impose substantial fines on energy businesses which breach their regulatory obligations. When Ofgem …
Ofgem, the energy regulator, is able to impose substantial fines on energy businesses which breach their regulatory obligations. When Ofgem investigates an alleged breach it often negotiates with businesses to obtain redress for consumers who may have suffered a loss as a result of the breach but businesses are not obliged to provide this.
The Government believes that Ofgem would be better able to achieve fair outcomes for consumers if it was able to compel redress to be provided to consumers. This consultation sets out proposals to give it such a power and invites views on the scope of the power.
Responses must be submitted by 2012.
Contact usTel: 0300 068 6089 Email: redressconsult@decc.gsi.gov.uk Post: Institutional Frameworks team
Department of Energy and Climate Change
3 Whitehall Place
SW1A2AW