Consumer protection in green heating and insulation sector: a call for information

The CMA asked consumers, businesses and other interested parties to share their views and experiences of buying or selling green heating or insulation products by responding to questionnaires, in order to inform its understanding of potential consumer protection issues in this sector and how businesses could be better supported to meet their responsibilities under consumer protection law.

The CMA is carrying out this work under section 5 of the Enterprise Act 2002, which gives the CMA the power to obtain, compile and keep under review information about matters relating to its functions.

Further information on the project, including our areas of focus, and the potential outcomes of the call for information, is set out in the Overview document below.

• Consumer protection in green heating and insulation sector case page
• Overview document
• Press notice: Green heating consumer protection to come under scrutiny (27.9.22)

Any personal data you provide us will be handled in accordance with our obligations under the UK General Data Protection Regulation and the Data Protection Act 2018. Our personal information charter sets out the standards you can expect from us when we collect, use or share personal data and provides details of your rights in relation to that data and how to contact us.

We may only publish or disclose with others (outside the CMA) the information that you provide us in specific circumstances as set out in legislation (principally Part 9 of the Enterprise Act 2002). For further information see the Annex to the overview document.