CONSULT.Outcome publishedConsultation · gov.uk

Consultation on changes to the TI&A Standard

Proposed changes to the Transparency, Influence and Accountability Standard, the Consumer Standards Code of Practice and Electrical Safety Checks Tenant Satisfaction Measure

Last fetched 11 Jun 2026 · gov.uk

Detail

This consultation includes revisions to the Transparency, Influence and Accountability Standard and Consumer Standards Code of Practice and other requirements relating to the Tenant Satisfaction Measures.

We are consulting on:

Updates to the Transparency, Influence and Accountability Standard and its Code of Practice relating to competence and conduct and Social Tenant Access to Information Requirements. The government has consulted on the competence and conduct and STAIRs requirements and published the outcome of the consultation. We have been directed by the government to reflect these new requirements in our standards.
A new TSM on electrical safety checks, following new safety requirements for landlords.
Minor changes to the Tenant Satisfaction Measures to align with legislation.

Please note: We have provided HTML versions of the main consultation document, the proposed revised Transparency, Influence and Accountability Standard, proposed revised Consumer Standards Code of Practice and impact assessment for accessibility. All other documents are presented in a PDF format. Should you require an alternative format, please email enquiries@rsh.gov.uk to request this.

Documents

Consultation on changes to our consumer standards and requirements (accessible version)Consultation on changes to our consumer standards and requirementsapplication/pdf Annex 1: Proposed revised TI&A Standard with changes highlightedapplication/pdf Annex 2: Clean copy of proposed revised TI&A Standard (accessible version)Annex 2: Clean copy of proposed revised TI&A Standardapplication/pdf Annex 3: Proposed revised Consumer Standards Code of Practice with changes highlightedapplication/pdf Annex 4: Clean copy of proposed revised Consumer Standards Code of Practice (accessible version)Annex 4: Clean copy of proposed revised Consumer Standards Code of Practiceapplication/pdf Annex 5: Regulatory and equality impact considerations (accessible version)Annex 5: Regulatory and equality impact considerationsapplication/pdf Decision Statement: Consultation on an Electrical Safety Checks TSM (PDF)application/pdf Annex 1: Electrical Safety Checks TSM Annex 1: Electrical Safety Checks TSM (PDF)application/pdf Annex 2: List of organisational respondents Annex 2: List of organisational respondents (PDF)application/pdf Annex 3: Regulatory and equality impact considerations Annex 3: Regulatory and equality impact considerations (PDF)application/pdf