Changes to Ofsted’s post-inspection processes and complaints handling: proposed improvements

This is a consultation on our proposals for revisions to our post-inspection arrangements, including how we handle complaints about our work. These proposals, if agreed, will enhance our current arrangements to deal with any queries or concerns about an inspection quickly and before an inspection report is finalised.

We propose to:

• provide greater consistency in post-inspection arrangements across our work
• allow all inspected providers 5 working days to review their draft report and submit any comments about issues of factual accuracy and the inspection process for us to consider before we finalise the report
• consider and respond to formal complaints from inspected providers before we publish their inspection report, if these complaints are submitted promptly
• retain current arrangements for internal reviews into complaints handling, including the scrutiny panel

We are seeking the widest possible range of views to ensure that our revised procedures are closely matched to the needs of inspected providers and those making complaints.